Frequently asked questions

Yes, you can email your basket to yourself and return to it at any time. To do this, go to your basket and click on the ‘save by email’ tab. A copy will be sent to you.

Would you like to receive your order later? No problem, we'll adapt to your availability. Just let us know when you place your order.

Yes, you can enter different delivery and billing addresses when you place your order. Simply create a new address. You will then be able to select the one you want to use as your delivery address and the one you want to use as your billing address.

Yes, as long as the order has not yet been dispatched from our workshop, you can modify it. Simply contact our customer service department by email contact@abc-meubles.com.

No, once your order has been dispatched from our workshop, you will no longer be able to modify it. Upon delivery, you may refuse the goods, incurring return costs (at your expense).

Once you have placed your order, you can track its status directly from your customer account in the "My orders" section. You will also receive email notifications at each stage of preparation and dispatch. 

If your order has not yet been dispatched, you can cancel it by contacting our customer service department by telephone or email. If your order has already been dispatched, you must refuse delivery on receipt. You will be responsible for the cost of returning the goods.

If you wish to exchange a product after receipt, please contact our customer service department to arrange the return of the product to be exchanged. Please note that the product must be returned in new, unassembled condition and in its original packaging. You are responsible for the cost of returning the product.

To return a product, you must comply with the return conditions: the product must be new, unassembled and returned in its original packaging. Contact our customer service department to initiate the procedure and receive return instructions. You are responsible for the cost of the return, except in the case of a defective product.

Delivery times vary depending on the product: made to order or in stock. This information is given on the product sheet. Then there is the transport time, which is generally 2 to 5 days for standard delivery.

Shipping costs are calculated according to the total weight of your order:

- For a single item: an estimate of the carriage costs is available on the product sheet.

- For several items: you will find an estimate in your basket.

- For orders over €500, standard delivery is free (only in France, excluding Corsica).

- Small products (less than 30 kg): delivery via DPD (to your home or to a relay point) and collection from our workshop.

- Bulky products (over 30 kg): delivery by courier (Noyon Geodis, Kuehne Nagel, DB Schenker), Express carrier, and collection from our workshop.

Delivery only to the bottom of buildings. Delivery personnel are not authorised to handle parcels.

No, upstairs delivery is not currently available. We are actively looking for a reliable service provider with attractive prices and conditions.

Yes, you can have your order delivered on Saturday mornings by selecting the Express option when you place your order (paying option). You will also need to specify in the customer note that you would like Saturday delivery (depending on the geographical area, the carrier may not provide this service). This option is not available outside of France.

We deliver to France, Corsica and the following border countries: Austria, Belgium, Germany, Italy, Luxembourg, Monaco, Netherlands, Spain and Switzerland.

You will receive an email when your order has been dispatched. The carrier will then contact you within 2 to 5 days to arrange a delivery date.

You can request a half-day delivery slot by selecting the Express option when you place your order (paying option). For standard delivery, appointments are scheduled for the day, without the option of choosing a specific time slot.

If your order has not yet been dispatched, you can contact us by email to request a change to the delivery address. If the order has already been dispatched, additional charges may apply. Our customer service department will inform you of the amount charged by the carrier.

The words ‘subject to unpacking’ or ‘damaged or torn cardboard’ are not taken into account in the event of a transport dispute. Instead, write ‘damaged wood’, ‘damaged and scratched goods’ or ‘stained mattress’. You must write on the carrier's signed delivery note, not the driver. Do not hesitate to take photos if necessary. If your reservations are in order, we will replace the parts or product as quickly as possible. Without reservations, you may be billed for the replacement.

You have 15 days after delivery to report any damaged or missing parts in connection with a transport dispute. All claims must be accompanied by the reservations made at the time of delivery.

After delivery, you have 15 days to report any damaged or missing part(s). You can contact us by phone, email or chat to open an after-sales file. Please give us the reference number of your order, the reference number of the missing part(s) and a photo of the damaged part(s).

The guarantee covers :

- Manufacturing defects or hidden faults.

- Parts with structural or finishing faults.

- Products that are defective despite normal and proper use.

The guarantee does not cover

- Claims for transport damage not reported within 15 days of delivery or without reservation to the carrier.

 -Use or storage of the product in unsuitable conditions (excessive humidity, intense heating).

- Breakage or damage resulting from abnormal use or incorrect assembly of the product.

- Any modification of the product by anyone other than the manufacturer.

ABC Meubles has spare parts available for life. To make a request, contact us by telephone, email or chat. Please give us the reference of your order and the reference of the parts (see assembly instructions) you wish to replace.

Yes, as long as the product has not been assembled and is new, with no damage or traces of assembly. However, for reasons of hygiene, unpacked mattresses cannot be returned.

For a refund to be accepted, please comply with the following conditions:

• 1. Original packaging: The product must be packaged and returned in its original packaging.
• 2. Condition of the product: Only new, unassembled and unused products may be returned. For reasons of hygiene, unpacked mattresses cannot be returned.
• 3. Verification in our workshop: The order will be refunded after receipt and verification of the parcel. Parts showing signs of assembly will be deducted from the refund.
• 4. Only items purchased on the website can be refunded.
• 5. The cost of the return is at the customer's expense.

Yes, you are responsible for return shipping costs. You can contact us by email to obtain an estimate of the costs: contact@abc-meubles.com

You have 14 days from delivery of the order to your home to cancel your order.

Refunds will be made to your original method of payment within a maximum of 14 days of receipt and verification of your order.

You can pay for your purchases by credit card, PayPal, cheque, bank transfer or with Apple Pay when you place your order.

Yes, we offer several options for payment in instalments:

- In 3 instalments by credit card.

- In 4 instalments via PayPal (available to residents of France).

- In 3 instalments by cheque.

Your invoice is available in your customer account as soon as your order has been confirmed.

The Rough finish keeps the wood in its natural, sanded and untreated state, ideal for those who want to repaint their furniture. Natural Varnish, on the other hand, protects the wood with a coat of colourless varnish, making it easier to maintain.

We use a water-based varnish with a satin finish to preserve the natural appearance of the wood while providing lasting protection.

Yes, the natural grain of the wood remains visible even with our coloured finishes, preserving the charm and unique character of the wood.

If you would like to receive up to 4 free wood samples, simply send us a request directly using our form. They will be sent to the address of your choice within 5 to 10 days.

Custom colours are only available for our high sleeper bed and staircase cube ranges. Go to the product sheet then click on ‘configure’ to access a 3D viewer with around twenty colours to choose from.

For furniture made from untreated wood (without varnish), we recommend cleaning with a soft, dry cloth. Do not use liquid products on a rough surface.

We recommend cleaning varnished solid wood furniture with a slightly damp cloth. To avoid damaging the varnish, use a soft cloth.

ABC Meubles is committed to using certified materials to guarantee the quality and durability of its products. Here are some of our certifications:

- PEFC (Programme for the Endorsement of Forest Certification schemes) certified solid pine wood.

- Water-based varnish classified A+ for healthier indoor air.

- Foam mattresses certified Origine France Garantie.

- FSC, PEFC and ISO 14001 certified packaging boards.

- IPPC (International Plant Protection Convention) certified pallets.

Click here for a full list of our certifications and their explanations.

In order to offer you sustainable and responsible products, ABC Meubles implements several eco-responsible actions:

- Eco-responsible design: Integration of environmental issues at every stage of the design and manufacturing phase. [Read more] 

- French manufacturing and short distribution channels: Our products are manufactured in France, limiting transport and carbon footprint. [Read more]

- Traceability of raw materials: We guarantee transparency on the origin of our materials. [Read more]

- Eco-Score: Assessing the carbon footprint of our products to help you make more responsible choices. [Read more]

We work with a number of partners committed to sustainable management, including :

- Coq Vert: a French initiative to support companies in their ecological transition.

- CEC (Convention des Entreprises pour le Climat): a group of managers committed to aligning their business with climate issues.

- Eco-Impact: a solution for measuring and displaying the environmental footprint of our products.

These partnerships help us to strengthen our actions to ensure that production is more respectful of the environment.

With the Eco-Score, we offer our customers the chance to see the environmental and social impact of a product at a glance. 

Each product assessed is given a score from A to E, to help you make an informed and responsible choice.

See our article on the Eco-Score or this short video explaining it.

Click on ‘Forgot your password?’ on the login page, then enter the email address associated with your account. You will receive an email with a link to reset your password.

Not receiving the email? Check your spam folder or contact us at the following email address: contact@abc-meubles.com

Log in to your customer account on abc-meubles.com, then access the ‘My account’ section where you can view and modify your personal information such as your delivery or billing address.

To view or change your personal details, log in to your account and go to the ‘Personal details’ section. There you can update your information or contact us directly for any specific request.

In your customer account, you can find the invoice for your purchases as soon as your order has been confirmed, as well as the assembly instructions for the products you have ordered as soon as they have been delivered. These documents are also sent to you by email.

You can request the deletion of your account at any time (after delivery of your order). Simply send your request to the following email address: contact@abc-meubles.com

You can request the deletion of your personal information at any time (after delivery of your order). Simply send us your request to the following email address: contact@abc-meubles.com

There are two ways of subscribing to the newsletter:

• 1. When you create your customer account, by ticking the box ‘I would like to receive the newsletter’.
• 2. At the bottom of the home page, by entering your email address and clicking on ‘Subscribe’.

The ABC Meubles newsletter is the best way to keep up to date with new products, upcoming promotions and tips for more responsible consumption. In addition, we offer our subscribers exclusive offers and personalised recommendations throughout the year.

You can unsubscribe from the newsletter at any time by clicking on the ‘Unsubscribe’ link at the bottom of each newsletter.

Most of our products are delivered in kit form for self-assembly. The product sheets clearly indicate whether assembly is required or whether the product is delivered already assembled.

No, assembly is not available on our site.

The assembly of our products is simple and accessible to everyone. No need for expert tools, a simple screwdriver is all you need. Thanks to our detailed assembly instructions, you can assemble your furniture easily. And if you have any questions, we're here to help!

The assembly instructions are included in the parcel labelled ‘Instructions and hardware’. You can also consult it in colour in your abc-meubles.com customer account, or find it in your mailbox (a copy is sent to you on delivery).

Yes, you can find our assembly videos on our YouTube channel.

Before you start assembling your product, make sure that :

• 1. Check the size or colour of the product ordered before starting assembly, as we do not take back assembled products.
• 2. Store the parts flat for 24 to 48 hours in the installation room so that the wood can acclimatise to its environment.
• 3. Identify the screw bags and the items listed in the parts list. You have 14 days to notify us of any missing or damaged parts.

Once you have finished assembling your product, remember to :

• 1. Retighten the fasteners : About ten days after installation, check and retighten all screws and fixings to ensure optimum stability.
• 2. Keep the instructions: Keep the assembly instructions in a safe place so that you can refer to them in the event of breakage, loss of parts or future dismantling.
• 3. Wood care: Clean your wooden furniture with a soft cloth to preserve its natural appearance. Avoid abrasive, chemical or water-based cleaning products. 

As wood is a living material, it is sometimes necessary to retighten the bed a few days/weeks after assembly. Also check that the supports (cleats or floorboards) are properly inserted and screwed into the grooves. You can also add extra screws to the supports if necessary.

No, ABC Meubles products are sold exclusively online. We have no retailers or shops. However, some of our products are displayed in our showroom.

You can find our showroom during our opening hours at 29 avenue de la Liberté, 61100 La Lande Patry. Please note that not all models are on display, so we recommend that you contact us before your visit to check the availability of the products you are interested in.

NB: We do not take orders on site and have no product stock.