ABC Meubles delivers its products in France, Corsica and certain European countries: Germany, Austria, Belgium, Spain, Italy, Luxembourg, Monaco, Netherlands and Switzerland.
- - For deliveries requiring transport by boat (e.g. islands), additional charges may apply. Please contact us by e-mail: commercial@abc-meubles.com.
- - For deliveries to Switzerland: Once your account has been registered, the prices displayed on the site will be exclusive of VAT. Please note: On delivery, you will have to pay the carrier an import tax of approximately €75 as well as Swiss VAT.
Delivery charges
We offer different delivery methods depending on the weight and volume of your order and your constraints. Delivery costs are calculated according to the total weight of your order.
You can find this estimate on the product sheets or in your basket if it concerns several items.
For islands, additional charges may apply. Please contact our customer service department before ordering, as indicated above.
Delivery times
Delivery times vary depending on the product: made to order or in stock. This information is given on the product sheet and the order summary.
Added to this is the transport time, which is generally 4 to 8 days for standard delivery to France, 3 to 8 days for other countries and 6 to 10 days for Switzerland.
Please note that we indicate maximum delivery times on the product sheets.
Unless you indicate otherwise, your order will be dispatched as soon as it is ready.
When you place your order, you can request a deferred delivery or indicate your dates of absence or other availability in the customer notes section.
For deliveries of small products (-30kg)
Products weighing less than 30 kg are sent by the DPD carrier. You will be informed by e-mail of the dispatch and progress of the delivery.
DPD: Delivery within 24-72 hours from Monday to Friday, within a 3-hour window: at the bottom of the building.
For orders dispatched by DPD, an e-mail will be sent to you with the tracking number and the choice of delivery: home or relay point (only for parcels weighing less than 20 kg).
See other delivery options at www.dpd.fr
When you receive your parcel, you must check the contents in front of the carrier, who is legally obliged to let you check your parcels.
Collection from our workshop (free of charge):
Once your order has been prepared, you can collect your parcel free of charge from our workshop in Normandy: 29 Avenue de la Liberté 61100 La Lande Patry, during our opening hours.
For deliveries of bulky products (+30kg)
Products weighing more than 30 kg are sent by courier companies for standard or express delivery. The courier will contact you by e-mail, text message or telephone to arrange the delivery day, without a specific time slot.
Couriers (Noyon Geodis, Kuehne Nagel, Schenker, Ziegler): Delivery within 4 to 8 days from Monday to Friday, all-day appointment without time slot: at the bottom of the building.
The carrier will contact you by email, text message or telephone to arrange a delivery date. Delivery will be made by a single driver at the entrance to the building.
If you are absent, a delivery note will be left and you will need to contact them to arrange a new delivery date. You can also collect the goods directly from the transport agency in your area (to be arranged with the carrier).
When you receive your parcel, you must check the contents in front of the carrier, who is legally obliged to let you check your parcels.
Collection from our workshop (free of charge):
Once your order has been prepared, you can collect your parcel free of charge from our workshop in Normandy: 29 Avenue de la Liberté 61100 La Lande Patry, during our opening hours.
There are 3 essential steps to receiving your order:
1/ When ordering: Please ensure that the information you provide when ordering is correct and complete.
- - Telephone number
- - Delivery address
- - If your home has special access features (no lorries allowed, narrow alley, pedestrian areas, access code, etc.), you must tell us about them in the customer note.
- - If you are away, live in a second home or if the delivery address is temporarily unavailable, you must indicate your availability in the customer notes section when you place your order.
Please note: In the event of false or incomplete information or incorrect measurements being taken, you will be solely responsible for any additional costs relating to the hire of lifts, storage or the return of goods due to your absence (in breach of the commitments made at the time of the appointment) and the risk of damage resulting from these constraints.
2/ When making an appointment with the carrier: Choose a delivery date on which you will be available.
- - You must reply to the carrier's messages sent by SMS and email to make an appointment. If there is no response, the carrier may automatically return the goods after 10 days following the date on which the order was dispatched.
- - You must ensure that you do not miss the appointment with the carrier. If you are absent or provide incomplete information, you may be charged for the new delivery attempt.
Please note: In the event of cancellation after dispatch or automatic return to our workshop, the order will be automatically cancelled and reimbursed (excluding carriage costs) within 14 days. If the order is returned for no reason or because we are unable to contact you or deliver to you, you may be invoiced for the cost of returning the goods, representation and/or storage.
3/ Upon delivery: It is your responsibility to receive and check the condition of the packages. If you assign another person to receive your parcels, you must make them aware of the importance of checking the parcels and noting any reservations as indicated below.
To avoid any disputes, we ask you to check the condition of the boxes in the presence of the delivery person before signing the delivery note. Do not hesitate to unpack the product if the outer packaging is damaged or repackaged. The delivery person is obliged to wait until the package(s) have been checked and to present you with a document or medium on which you can report any anomalies.
- - In the event of major damage : Refuse the parcel and indicate the following on the carrier's delivery note: ‘wooden furniture broken, paint scratched, bed base twisted’. The order will be replaced on receipt of the return in our workshop. If necessary, you can contact us at 0233628383.
- - In the event of minor damage: Keep the parcel + make a note of the following on the carrier's delivery note: ‘wooden furniture damaged, paintwork damaged, base bent’. Damaged parts will be replaced as soon as possible on receipt of your photos. If necessary, you can contact us at 0233628383.
Please note: the words ‘subject to unpacking’ or ‘damaged or torn cardboard’ will not be taken into account in the event of a transport dispute. Instead, write ‘damaged wood’, ‘damaged and scratched goods’ or ‘stained mattress’. You, not the driver, must make the notifications on the carrier's signed delivery note. Do not hesitate to take photos if necessary. If your reservations are in order, we will replace the parts or product as quickly as possible.
A claim following a transport dispute must be accompanied by reservations.
In the event of missing or damaged parts, you have 15 days from receipt of the order to report these anomalies. We invite you to contact our after-sales service either by email at contact@abc-meubles.com or by telephone at 0233628383. We will then get back to you to open a dispute or after-sales service file. Please note that after this time, the delivery will be considered as compliant.