Are you mistaken about the colour, the dimensions or simply the product? You can return the parcel(s) to us and we will reimburse you. ABC-Meubles grants you a 14-day cooling-off period after delivery of the order to your home. We give you the right to change your mind and to return the product.
If you wish to cancel your order, please contact us at the following e-mail address: commercial@abc-meubles.com, stating your order number, the reference number of the items to be returned and their condition.
Return and refund conditions:
For a refund to be accepted, please comply with the following conditions:
1. Original packaging: The product must be packaged and returned in its original packaging.
2. Condition of the product: Only new, unassembled and unused products may be returned. For reasons of hygiene, unpacked mattresses cannot be returned.
3. Verification: The order will be refunded after receipt and verification of the parcel. Parts showing signs of assembly will be deducted from the refund.
4. Only items purchased on the website can be refunded.
5. The cost of the return is at the customer's expense.
Refunds:
After receipt and verification of the packages in our workshop, we will reimburse you up to the value of the returned product(s), excluding delivery costs. You are responsible for the return postage costs, which will be deducted from the refund, as stipulated in article L121-20 of the French Consumer Code. You can contact us for a price quote: commercial@abc-meubles.com.
The refund will be credited to your original payment method within 14 days of receipt of your parcels. As a reminder, you undertake to return only products in perfect condition (new and undamaged). If this is not the case, damaged parts may be charged to you when you receive your refund, as stated in our General Terms and Conditions.